Terms and Conditions
Have questions about our policies? Need to return or exchange your Gofluo products? This page has the info you need!
Terms and Conditions
These Terms and Conditions govern your use of the Vélo Premiere service and website. By visiting the BeSeenActive website, you accept, and agree to, the content of these Terms and Conditions. We reserve the right to change the Terms and Conditions at any time and it is your responsibility to check regularly before placing a purchase order. This does not affect your statutory rights. This site does not collect personal data of users outside of the US in accordance with GDPR regulations.
Terms of Service
By placing an order via our website (beseenactive.com), you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please see our Delivery information section.
In order to contract with Vélo Premiere you must be over 18 years of age. We retain the right to refuse any request made by you. If your order is accepted, we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be Vélo Premiere or may in some cases be a third party. Where a contract is made with a third party Vélo Premiere is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order, you undertake that all details you provide to us are true and accurate, that you have access to provided email accounts and contact numbers, that you are an authorized user of the credit or debit card, or bank account used to place your order and that there are sufficient funds to cover the cost of the goods. All prices advertised are in US Dollars and subject to such changes.
Our Contract
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. Vélo Premiere retains the right to accept or reject this offer before processing the order. A contract between us for the purchase of the goods will not be formed until your payment in full has been approved by us, the prices have been verified, and the order has been processed and dispatched. A second email will be sent confirming these arrangements and the title of goods will not be transferred until they have been dispatched.
Pricing and Availability
Whilst we try to ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, we will treat the order as canceled. If you cancel and you have already paid for the goods, you will receive a full refund. Delivery costs will be charged in addition; such additional charges are clearly displayed and updated where and when applicable and included in the ‘Grand Total’.
The website may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fulfill any orders that you may place based on information on the website that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.
Fair Purchase Policy
beseenactive.com business model is not to sell items in bulk quantities to other retailers or bicycle manufacturers. We reserve the right to refuse or cancel any orders which we suspect are beyond the requirements for an individual or club arrangement. If you have any questions on this matter, or wish to consult us before making a large purchase, please contact us at info@velopremiere.com
Returns
We want you to be completely satisfied with your purchase from our online store. If you need to return an item, please review the following policy:
For full priced items, you have 14 days from the date of receipt to initiate a return.
- The item must be in new, saleable condition with all original tags and packaging intact. Any items that are returned without the original tags or packaging, or that show signs of use, installation, or damage, may be subject to a partial refund, determined on a case-by-case basis at our discretion.
- To initiate a return, please contact us by email or phone. We will provide you with instructions on how to proceed with the return process.
- Once we receive your returned items, we will process your refund within 5-7 business days. If the product shows signs of use, installation, or damage and only qualifies for a partial refund, the refunded amount will be returned via store credit for future use. Vélo Premiere does not provide partial refunds via any other method. New, unused, uninstalled, and undamaged items will be refunded in the form of original payment.
- Shipping and handling fees are non-refundable, except in cases where the item received was defective or damaged.
For any item on sale, we do not accept returns. All items sold on sale are considered "final sale" and are not returnable.
If you have any questions or concerns about our return policy, please do not hesitate to contact us. We appreciate your business and look forward to providing you with a positive shopping experience.
How to Return
If you wish to return unwanted items to us, please follow the simple steps below:
Please, contact us at info@velopremiere.com and fill in your contact details and other relevant information. Select Customer Service / Warranties option as subject and let know what the problem with the product is. Our Customer Service department will guide you through the return process as soon as possible after receiving your message.
Important: All returns are processed in our warehouse; all items must make their way back to our warehouse in Utah before being processed. You’ll receive email confirmation once your return has been processed.
Faulty, Damaged, Incorrect & Incomplete Item
Faulty items are not included in our 14 day return policy as they can be sent back to us at any time within its 2-year warranty. Items sent back to us will undergo an inspection to confirm the fault.
All goods purchased from Vélo Premiere are covered by 2 years limited warranty and, generally speaking, warranties cover manufacturing faults and defects including poor workmanship.
If you feel that your purchase has developed a fault, then please, click on Contact Us section at our site, fill in your contact details and other relevant information. Select Customer Service / Warranties option as subject and we will then get in contact with you for the next steps in completing your claim.
Damaged, Incorrect & Incomplete
If you have received an item that is damaged, not what you ordered, or is missing parts please contact us with photographs of the issue before returning any goods. Please, click on Contact Us section at our site, fill in your contact details and other relevant information. Select Customer Service / Warranties option as subject and attach the pictures. We will then get in contact with you asap for the next steps in completing your claim, we may be able to solve your problem without you incurring any postage costs.
None of the above
If none of the above situations apply to your case, please contact us directly.
Availability / Estimated Delivery Times
We do our best to ensure availability of all advertised products and endeavor to dispatch all parts within the quoted time. If there is a delay, we will inform you of this via email and the product will be dispatched as soon as it is available. If you have ordered multiple items they may arrive separately.
Vélo Premiere has no liability to you for any delay in the delivery of products ordered. We will do our best to get all orders sent out as quickly as possible. You have the right to cancel delayed orders at any time, just contact us with your order number.
Occasionally we find ourselves having to withdraw an item because it has become obsolete or has been discontinued. If you have placed an order for an item that has been made obsolete, we will inform you as soon as possible and offer you an alternative if one is available.
Payment & Down Payments
Payment over the Internet can be made via our secure check out pages using almost any credit or debit cards. All prices are quoted in USD ($) and include taxes where applicable. It may be necessary to adjust prices in the event of an increase in tax rates, or as a result of a manufacturing cost increase. Customers are entitled to a full refund if this is not acceptable.
If a problem in supply should occur, your payment method will be refunded as swiftly as possible. The refund may take a couple of days to show as cleared funds on your account, depending on the payment provider.
If you order using a freight forwarder, you may be required to pay import duties and taxes when your order reaches your country. These and any additional charges for customs clearance are your responsibility. In order to improve delivery times your products may be shipped out from different storage locations. We reserve the right to cancel and refund orders shipping to freight forwarders at our discretion.
Delivery
Dispatch time may vary according to availability and any guarantees or representations made as to delivery times subject to any delays resulting from postal delays or force majeure for which we will not be responsible. We reserve the right to change shipping providers at our discretion.
If your delivery address is in a remote area delivery times may be extended, depending on where exactly you live.
Vélo Premiere strongly advises against deliveries to be made to hotels or third-party couriers. Any orders made, to be sent to a hotel or a third-party courier, are entirely at the risk of the client. Therefore, we regret to inform you that Vélo Premiere cannot accept any liability for orders that fail to arrive to the hotels or third-party courier or are damaged on receipt. We will, however, do what we can to help in cases like these.
If your shipping address does not have a secure area for deliveries, we recommend contacting us directly to arrange for signature confirmation on high-dollar orders. We are not responsible for packages that are lost or stolen after delivery. Porch pirates are real. It is your responsibility to know the risk level of your area and take precautions as necessary.
Cancellations
Orders may be canceled at any time before they are prepared by our team. If the item has already been dispatched, then please see our returns policy.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You have a right to return your order in writing (except for customized products) 14 working days beginning with the day after the day on which the consumer receives the goods. Please see returns policy for guidance on method and costs of return.
Reviews and Comments
We encourage you to leave reviews, comments and product questions on our website. We regularly monitor this content and we reserve the right to remove, reject or edit it at any time. When submitting information to our website as a review, product question or customer comment you understand that what you have submitted is not copyright protected and you are permitting its appearance on the Vélo Premiere website.
Liability
We shall not be liable for incidental or consequential damages or expenses. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third parties claims.
We will do our best to get all orders dispatched as quickly as possible. We have no liability to you for any delay in the delivery of products ordered. You have the right to cancel delayed orders at any time and get a refund prior to the item being dispatched.
This warranty does not affect your statutory rights.
Privacy, Copyright and Disclaimer
We will never sell or pass on your name and address to any other organization without your consent. Your details are confidential, and you will never receive unsolicited mail as a result of ordering from Vélo Premiere.
Vélo Premiere maintains a strict privacy policy in full accordance with applicable laws and regulations.
We expect you to maintain the confidentiality of your login information for your Vélo Premiere account.
All content included in this site, text and graphics (including copyright), is owned and controlled by Vélo Premiere. In accessing the Vélo Premiere web pages, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store, transmit, show or play in public, adapt or change in any way the content of these pages for any other purpose whatsoever, in any medium, without the prior written permission of Vélo Premiere.
Termination of Contract
The presentation of products in this online shop does not represent a legally binding offer but a non-binding online catalog. By clicking on the button ‘Buy’ / ‘Order and Pay’, you place a binding order for the products in your shopping basket. We send you a confirmation of receipt of your order by automated e-mail when receiving the order straight after it is placed. With this e-mail, the purchase agreement comes into effect.
- General terms and conditions for all Vélo Premiere promotions & promotional vouchers codes
- Online use only.
- Minimum spend required (exclusive of any shipping costs).
- Vélo Premiere reserves the right to end promotions at any time.
- Discount vouchers & promotions are only redeemable against in-stock items.
- Orders for out of stock items cannot be accepted.
- Discount vouchers/promotions cannot be used to purchase gift vouchers.
- Discount vouchers/promotions cannot be used in conjunction with any other voucher offer.
- These codes are single use per account.
- Discount vouchers/promotions cannot be applied retrospectively.
- Orders containing excluded products are not valid for any promotion.
- Discount codes cannot be applied retroactively. Vélo Premiere will not apply discount codes to orders that have been placed before the time and duration of sale.